For more info on available support options, see this article.
![]() It now says it won t load because it needs a QT plug in. I tried reinstalling the app but that didnt work and I get the message the installer encountered error message 2. I hope this helps ------ Did this post help you If so please mark it for some Kudos below. Did this post fix your issueanswer your question If so please press the Accept as Solution button to help others find it. Did this post not resolve your issue If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible. Go to, and follow the instructions provided by the Accepted Solution. I dont have any environemntal variables set and I cant find the AppDataRoamingDropboxbinpluginsplatform file also mentioned. So I am hoping that after 5 years an up to date solution can be found. I am on the May 19 version of Windows 10 (1903) so the problem cant be a Windows update. Its frustrating that i cant uninstall and reinstall Dropbox to the latest version (and I dont know why) because that usually fixes the problem. Follow further on-screen instructions and let the process finish. If the following doesnt work go to and follow the other steps provided to fix the error. Sorry for the delay in replying but it took me quite a while to get through all the proposed steps (as detailed below) but no joy Im afraid. Maybe Windows Support could help me to uninstall and reinstall Dropbox to the current version I ran the troubleshooter but it didnt show any problems. Then i went though the 7 steps shown in 1. Load The Qt Platform Plugin Windows Free Anit VirusI initially switched about AVG free anit virus software and then uninstalled it. Error message still showed after rebooting. I do not have TuneUp Utilities installed. I tried to run the command prompt suggested but got a message that access is denied and it failed to process 1 file. I ran the SFC tool. It found some corrupt files and repaired them. I ran the system restore tool. ![]() Connect with other members of our Community and share your story.
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